{"id":1414,"date":"2026-02-28T16:02:58","date_gmt":"2026-02-28T15:02:58","guid":{"rendered":"https:\/\/studiovaleria.ch\/return-and-refund-policy\/"},"modified":"2026-03-25T15:59:36","modified_gmt":"2026-03-25T14:59:36","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/studiovaleria.ch\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Right of Withdrawal<\/h2>\n\n<p>Customers have the right to request a return for purchased products within <strong>14 days of receiving the goods<\/strong>.<\/p>\n\n<p>To exercise the right of withdrawal, the customer must:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Send a request via email to <strong><a>info@studiovaleria.ch<\/a><\/strong><\/li>\n\n\n\n<li>Provide the <strong>order number<\/strong><\/li>\n\n\n\n<li>Specify the <strong>reason for the return<\/strong><\/li>\n\n\n\n<li>Attach <strong>clear photos of the product<\/strong><\/li>\n\n\n\n<li>Submit the request within 14 days of delivery<\/li>\n<\/ul>\n\n<p>Requests received after this deadline cannot be accepted.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Conditions for Accepting Returns<\/h2>\n\n<p>Returns will only be accepted if:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>The product is <strong>intact<\/strong><\/li>\n\n\n\n<li>The product is <strong>unused<\/strong><\/li>\n\n\n\n<li>The product is <strong>still sealed<\/strong><\/li>\n\n\n\n<li>The original packaging is intact<\/li>\n\n\n\n<li>The product has not been opened<\/li>\n<\/ul>\n\n<p>For hygiene and safety reasons, <strong>returns of opened or used products are not accepted<\/strong>.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Procedure<\/h2>\n\n<p>Once the email request is received:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Studio Valeria will assess the request for compliance.<\/li>\n\n\n\n<li>Upon approval, instructions for shipping the return will be provided.<\/li>\n\n\n\n<li>The customer must ship the product within 7 days of approval.<\/li>\n<\/ol>\n\n<p>Return shipping costs are the responsibility of the customer, unless otherwise agreed.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n<p>Once the product has been received and verified, the refund will be processed within 14 days using the same payment method used for the purchase.<\/p>\n\n<p>Studio Valeria reserves the right to refuse a refund if the product does not meet the conditions stated above.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Damaged or Incorrect Products<\/h2>\n\n<p>In the event that the customer receives a product that is:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Damaged<\/li>\n\n\n\n<li>Defective<\/li>\n\n\n\n<li>Incorrect relative to the order<\/li>\n<\/ul>\n\n<p>A report must be sent within 48 hours of receipt to <strong><a>info@studiovaleria.ch<\/a><\/strong>, attaching:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>The order number<\/li>\n\n\n\n<li>Photos of the product<\/li>\n\n\n\n<li>Photos of the packaging<\/li>\n<\/ul>\n\n<p>In these cases, shipping costs will be covered by Studio Valeria.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Exclusions<\/h2>\n\n<p>The right of withdrawal does not apply to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Opened or used products<\/li>\n\n\n\n<li>Personalized products<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Services already rendered<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p>If you wish, I can also prepare:<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Right of Withdrawal Customers have the right to request a return for purchased products within 14 days of receiving the goods. To exercise the right of withdrawal, the customer must: Requests received after this deadline cannot be accepted. Conditions for Accepting Returns Returns will only be accepted if: For hygiene and safety reasons, returns of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-1414","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/studiovaleria.ch\/en\/wp-json\/wp\/v2\/pages\/1414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/studiovaleria.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/studiovaleria.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/studiovaleria.ch\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/studiovaleria.ch\/en\/wp-json\/wp\/v2\/comments?post=1414"}],"version-history":[{"count":1,"href":"https:\/\/studiovaleria.ch\/en\/wp-json\/wp\/v2\/pages\/1414\/revisions"}],"predecessor-version":[{"id":1415,"href":"https:\/\/studiovaleria.ch\/en\/wp-json\/wp\/v2\/pages\/1414\/revisions\/1415"}],"wp:attachment":[{"href":"https:\/\/studiovaleria.ch\/en\/wp-json\/wp\/v2\/media?parent=1414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}